General Terms and Conditions

 

This section tells you information Trading time and the terms and conditions on which we sell any of the products listed on our website to you.

These terms and conditions will apply to any contract between us for the sale of our products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any products from our (Trading Time) website. Please note that by ordering any of our products, you agree to be bound by these terms and conditions and the other documents expressly referred to in it.

If you refuse to accept these terms and conditions, you will not be able to order any products from our website.

• OUR CONTRACT WITH YOU

• Please take the time to read and check your order at each stage of the order process, before submitting.

• When you submit an order to purchase a product from us, your order represents an offer to us to purchase a product.

• After you place an order, you will receive an e-mail from Trading Time acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

• Trading Time will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation. Any products forming part of the same order which we have not confirmed in the Dispatch Confirmation do not form part of that contract.

• All products shown on Trading Time website are subject to availability. If we are unable to supply you with the products, for example because that product is not in stock or no longer available or because of an error in the price on our website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

• Please note that all watches will remain on our website and will be available for sale to another customer until you have paid a deposit to us.

• The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

• In the case of products sold without accompanying paperwork, the age listed on the website is an estimate only. While this estimate has been given in good faith, no representation or warranty, express or implied, is made by us in relation to the accuracy of this information. Please note that in the case of watches sold with paperwork, the age of the watch is the date that the warranty is officially stamped by the retailer: this is not the date of manufacture, which may be significantly earlier.

• Please note that "water resistant" watches are not necessarily “water proof.” For example, a watch advertised as water resistant to 30 metres (100 feet/3 ATM) cannot be worn swimming, but can only withstand splashes or brief immersion in water. We do not accept and are not bound by any conflicting advice from third parties including manufacturers. All watches are not water tested to manufacturer specifications prior to sale, regardless of any manufacturer guidance to the contrary.

• PRICE AND PAYMENT

• The price of the products will be set out in our online system that is specific for your order. Our prices may change at any time, but price changes will not affect orders that we have confirmed with you.

• The prices quoted on our website are in Pounds Sterling. You will be responsible for the exchange rate and you are advised that refunds may be affected by such exchange rate. Payments must be made in pounds sterling and any refunds will only be issued in Pounds Sterling.

• The price quoted includes VAT (or similar sales tax) at the prevailing rate. However, if the rate of VAT changes between the date of the order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.

• The prices for the products exclude delivery costs, which will be added to the total amount due.

• Trading Time website contains a large number of products. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

                                           i.   where the product’s correct price is less than the price stated on our website, we will charge the lower amount when dispatching the products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price; and

                                          ii.   if the products’ correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. Trading Time will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing (which include e-mail).

• Where we are providing products to you, you must make payment for products in advance. In all cases we must receive full and cleared funds prior to dispatch of the products to you. We accept payment by Paypal only

• We do not dispatch outside of the UK

• DELIVERY

• Delivery destinations and charges

Timescales for delivery will vary depending on factors including availability of the products and your address.

Delivery charges will vary depending on your address and the weight of the parcel. Deliveries to any location within the UK will usually be free of charge.

If returning an item to us, you will be responsible for the postage and packaging costs unless we waive this requirement in writing (which includes email and fax).

• Delivery method and date

Deliveries are usually made using the Royal Mail's Special Delivery™ service. Royal Mail guarantee that your item will arrive before 1.00 pm on the next working day following dispatch of the item by us to addresses within the UK.

Not with standing the above, all dates quoted by us for dispatch and delivery of your products are estimations only. We will not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products. Time of delivery is not of the essence.

A signature will be required for receipt of our products by an adult (aged 18 years or over) at the delivery address (whether yourself or a member of your household).

If you or a member of your household is not available when the carrier attempts delivery, they may leave a calling card for you to re-arrange delivery at a more convenient time. Alternatively, you may collect the products from your local delivery office provided you can produce adequate proof of identity.

Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

• Delivery address

We will deliver the products to the delivery address given by you at the point of purchase. Please note that, for security reasons, if you pay by debit or credit card, we will usually only deliver to your billing address.

• Collection

Trading Time are unable to offer a collection service all products must be posted.

• Completion of delivery

Delivery of the products will be completed when we deliver the products to the address you gave us or you collect them from us.

• Risk and title

Risk in the products will pass to you on completion of delivery, though ownership of the products will only pass to you when we receive payment.

• RETURNS AND CANCELLATIONS

• Cooling off period

You have 14 working days (from the day after delivery of your watch to you) to cancel the contract for your order with us.

You will be refunded in full provided that the watch is returned in its original condition and with all associated items, including without limitation its box and any paperwork. It will be inspected on arrival and, if it is found to have been damaged, there will be an additional charge for any refurbishment or other works that are necessary to return the watch to its original condition. Customers are liable for any return postage costs and must ensure that the item is fully insured. We recommend that you obtain proof of posting.

In particular, you will be responsible for any and all depreciation costs incurred as a result of any loss of or damage to the paperwork and other documentation and information associated with the products, such depreciation to be assessed by us whose decision shall be final.

To cancel a contract, please contact our Customer Services via e-mail returns@is-watch.co.uk.

• Faulty items

We are confident that you will be happy with the quality of the products delivered to you. Nevertheless, as a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in our terms and conditions will affect these legal rights.

You must inspect the products as soon after delivery as is reasonably practicable and must notify us of any defects in the products within 14 working days from the day after the date the products were delivered. You must return any defective or faulty product to us within 21 working days from the date of delivery, to allow us to inspect the watch and carry out testing if required. Provided you notify us of any defects and return the defective product (complete with box and paperwork where applicable) within the periods set out above, on confirmation by us that the product is defective we will either replace your product on a like for like basis, repair your product or we will refund your payment in full including the product’s normal postage charge usually within 7 working days of the defective product being returned to us.

If you buy more than one product from us as part of the same transaction, and only some of these products are defective, you may return the defective products and benefit from the same remedies as described above. However, this does not entitle you to reject other non-defective products.

• Our cancellation rights

We may have to cancel an order for products before the products are delivered, for example, due to an event outside our control or the unavailability of stock. We will promptly contact you if this happens.

If we have to cancel an order and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you.

• OUR LIABILITY

• Subject to the clause below, we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with a failure by us to comply with these terms and conditions; and our total liability to you in respect of all other losses arising under or in connection with the sale of the products, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price paid by you. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above exclusion may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when you purchased an item from us.

• Nothing in the above clause shall limit or exclude our liability for: death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; or any matter in respect of which it would be unlawful for us to exclude or restrict liability.

• EVENTS OUTSIDE OF OUR CONTROL

Trading Time will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control including without limitation Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving our employees), or acts of local or central government or other competent authorities. This does not affect your statutory rights.

• COMMUNICATIONS BETWEEN US

• When we refer, in these terms and conditions, to "in writing", this will include e-mail.

• If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

• WAIVER

• If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

• A waiver by us of any default will not constitute a waiver of any subsequent default.

• No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.